CRM and Business Effectiveness Manager

As a CRM & Business Effectiveness, you will be responsible for Data control & Analyze to propose & support Field Force team more effective.

1. Data & System ( 20%)

Sale Data Intergrity – Master & manage raw data to be 1 trust source

- Simplify & innovate for more automatic on data & tracking

- Make sure data match with market by channel, by account

- Ensuring data integrity by performing regular data audits and clean up

- Data available with atleast 3 years history & easy to export

- Work closely with all stakeholders in countries e.g. Country Head, Project - Managers, & Operations Manager to help translating data, conducting data analysis, and providing valuable insights will be essential to drive effective decision-making and project success.

Accountability & Key contact for data system : PBi & internal system

- Work on Power BI for supply and sales data accuracy reporting to management. Analyzing, monitoring, tracking process, highlight risks, documenting and reporting on various aspects of projects to National - Commercial Head & Country Head and contact person to HQ.

2. CRM (20%)

- CRM - Lead the CRM project from data to execution & tracking frequently

- Monthly tracking on operation & system

- Monthly report & analyze for effectiveness, proactive to propose how to simplify and effective

3. Business Analysis & Controlling (40%)

- Provide regular updates and reports to project stakeholders.

- Conduct regular sales & performance analysis as a support to Field Forces & country head

- Company Business Review – Report : analyses and making the compelling presentation which gives sharp insights helping the management to drive action

- Monthly Business Review with HQ

- Quarterly Business Review with HQ

- Monthly Sale & Marketing meeting

- Monthly / Quarterly Field Force business review – by ASM / RSM to product / channel / account level

- Monthly / Quarterly Marketing business review by group products

Dashboard & report:

- Monthly tracking to products / regions – province / ASM / RSM : Tender, By channel in general & by account level, Key Account ( Retails, WS, Chain, Hospital)

- Quarterly tracking : By strategy / Promotion

4. Sale force Analysis (20%)

Territory:

- Monthly tracking territory, analyses & propose for better performance in term of execution & effectiveness FTE.

- Quarterly analyses territory & provide data for MSD to do the business action plan

Incentive effectiveness:

- Analyze the Incentive scheme and propose for more effective

- Analyze team performance, incentive curve

Capabilities tracking:

- Consolidate and tracking monthly Rep performance

- Quarterly / monthly update the capabilities tracking

- Control and manage the Sale Forecast process & improve the process accuracy +/- 5%

Stay informed about industry trends (through various reports), best practices related to business analysis.

Education required:

- Bachelor’s degree in Business Administration, Economics, Maths, Statistics, or a related field.

Experience Required:

- CRM / Sale force system experiences at least 2 years.

- Strong knowledge of Microsoft Office suite, including Excel, PowerPoint, Word

- Proficiency in requirements gathering techniques, process modelling, and documentation

Skill Required:

- Able to work with Field & need of board of directors and many level of stake holder. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization

- Ability to work both independently and collaboratively in a team environment

- Business oriented mind & Sense

- Strong analytical and problem-solving skills, with the ability to translate complex information into clear and concise requirements

Behavior required:

- Proactive and able to develop plan / strategy for driving business.

- Proactive tracking & follow up to make sure business to be update

- Solid understanding of business analysis methodologies and best practices

- Detail-oriented with strong organization skills to manage multiple projects and priorities simultaneously

Key performance Indicators (for internal purpose)

• Data accuracy from Power BI and internal system.

• Overall Timekeeper: timely analyses , report, making presentation & various data points of reports.

• Setting Guidance and Publishes fortnightly updates by analyzing various complex data provided.

• Keeps Pace to bring on the table elements which are important and need urgent attention.

• Communicator – Communicates the Gap vs Targets and updates Board of Management