CRM & AR Supervisor

• Lead a team of analysts and team coach to do AR follow.

• Prepare weekly aging reports, guide the AR team, and inform the Sales and Top Management team how to reduce overdue and optimize collections.

• Monthly, prepare and reconcile VAT output and revenue recording in SAP.

• Maintain the Credit Limit Policy of the Company, follow credit limits in Sap, and make sure the sales team works accordingly.

• Manage day-to-day activities with the AR team.

• Respond to clients on any process-related queries and manage 1st-level escalations.

• Finalize reconciliation at least quarterly with all customers.

• Manage Modern Trade and Traditional Trade Channel Customers' daily transactions and solve problems efficiently.

• Having experience in FMSG business and especially Modern Trade business transactions and advising sales and AR teams to design work processes.

• Daily connection with the Supply Chain team/Customer Service to solve any occurring issues.

• Visit Customers if necessary to support the sales team in case of any financial problems.

• Be aware of the contract conditions of customers and advise the Budget team in case of any variance with budgeted discounts versus actual.

• Having experience in commercial law and Tax Regulations of FMSG business transactions with customers from delivery to collection to improve business processes.

• Manage relationships with External Auditors during annual statutory Audit.

• Other tasks assigned by the line manager.

• Bachelor’s degree in Finance & Accounting, or a closely related field.

• Have a minimum of 5-7 years of experience in an A/R in FMCG.

• Must be skilled in Excel and SAP – SD / FI Modules.

• Own strong leadership and mentoring skills.

• Able to juggle multiple responsibilities at one time.

• Extremely high level of attention to detail, and strong analytical skills.

• Pro-active and resolution mindset.

• Good verbal and written English communication skills.