CRM Customer Experience Manager

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13th Salary Fixed and KPI Bonus.
PTI Health Care for employees & 3 family dependants
18 Annual Leaves

Mô Tả Công Việc

- Propose, implement and optimize customer journeys for all the customers of Home Credit
- Be responsible for designing, executing and synthesizing financial impact to support identification of pain points/ issues to solve
- Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints
- Understand the key interactions in the customer lifecycle and drive relevant changes using CRM strategies and developments
- Utilize customer and market insight including user behavior analysis in improving and digitalizing the customer journey
- Use research methods and data channels of customer experience to understand issues and implement change
- Lead cross functional initiatives that significantly impact customer experience
- Coach/lead the Journey team
- Other tasks requested by CRM Management
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- At least 5 years in Banking, Financial service or E-commerce experience 
- Experience with financial product management, operation & process management or customer journeys definition
- Experience with identifying and re-designing pain points leading to funnel reductions
- Understanding of CRM with focus on digital channels/fintech/ banking mobile applications
- Good verbal and written English language
- Experience with project management
- Need to react quickly to market/technical changes, as well as call upon stakeholder and supplier contacts to maximize opportunities
- Need to fully understand the sales process and customer retention programs
- Ability to articulate ideas to colleagues
- Business & result oriented mindset
- Able to work independently and under pressure
- Creativity, open-minding & sharing attitude

Địa Điểm Làm Việc

20 Nguyen Dang Giai, Thao Dien Ward, District 2
Xem toàn bộ hồ sơ công ty

Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers.
Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide.

In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide.

With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide.

Xem toàn bộ thông tin công ty
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
5.000-9.999 nhân viên
HR Department
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.