CRM Operations Specialist

Your Role:

Based in our vibrant Ho Chi Minh City office, you'll report to the KDC Director and Manager. You will play a crucial role in supporting the KDC Team by developing, structuring, and maintaining management reports, organizing firm-wide databases, and assisting with day-to-day operations. Your contributions will directly enhance our operational efficiency and client satisfaction. Your responsibilities are including, but not limited to:

• System Management

• Providing operational support and helpdesk services for “CRM”, “Integrated Business System (IBS)”, and “Introhive”

• Collaborating with cross-functional teams to address business requirements

• Ensuring the consistency and efficiency of using KPMG-customized systems

• Facilitating smooth SPO/CRM support and assisting department operations

• Identifying process gaps and implementing corrective actions

• Working with the regional service team on system upgrades or local customizations

• Operation reporting

• Managing local reporting databases and building firm-wide master databases

• Deliver timely and accurate ad-hoc and regular reports to the Pro-team

• Prepare data for internal controls to mitigate operational risks

• Handling ad-hoc tasks with flexibility and efficiency

• Proven data processing accuracy and responsiveness

• Service-oriented mindset in a fast-paced corporate setting

• Interest and proficiency in IT software and systems

• Ability to handle confidential information autonomously

• Proactive, execution-oriented, and well-organized approach

• Strong relationship-building and problem-solving abilities

• Experience in project planning and organization

• 3+ years of experience in data extraction and reconciliation.

• Knowledge of physical and logical data models.

• Proficiency in Microsoft Office, especially Excel (VBA skills are a plus).

• Experience with Power BI is highly desirable.

• Strong command of English and Vietnamese.

• High computer literacy and excellent interpersonal skills.

• Experience with Microsoft platforms, SharePoint, CRM, and/or SAP systems is preferred.