CS Assistant Manager - Open for Korean Only

JOB PURPOSE:

Samsung Global strategy is not just focusing on the products’ quality but also Customer Service’s quality by creating customer service value added to achieve customer satisfaction and engage for the customer loyalty. Customer Service is now-a-day being considered as marketing. Service identity is being focused to bring the value to the customer. In order to create a total customer satisfaction and customer loyalty that CS needs to drive and manage in a total satisfaction index for all customer service readiness, service excellent operations and premium service perspective that to drive and contribute to the customer purchasing decision making.

RESPONSIBILITIES

• Sales Support Management:

- Main contact of CS Sales Support management to stakeholders.

- Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services, Customer Retention Program (CRP) to Korean customers.

• CS Operations Overall Internal Co-ordination:

- Main Coordinator to HQ (Suwon) office for any support activities.

- Support VOC for Korean customers.

- Project management: execution to special projects assigned by CS Business Manager and Head of Department.

• Reporting Matrix:

- Report directly with CS Business Manager and Head of Department.

• Major area:

 Business:

o Customer Service Operations

 Management:

o Service Package, Value-Added Services (VAS), CRP to Korean customers.

o Project management to: WEE project (Waste Electrical & Electronic Equipment); ERP project (Extended Producer Responsibility)

o Internal co-ordination to HQ office.

o Korean candidates possess a Bachelor degree with at least 6 years+ experience.

o Preferred experience in customer service business, process innovation.

o Good English and fair Vietnamese speaking and communication.

o Strong team work spirit, Strong Collaborative, Resourceful

o Independent, self-motivated with excellent interpersonal and communication skills.

o Good analytical skills and high adaptability in a fast moving environment.

o Professional:

- Customer service orientation.

- Expertise of data analysis.

- Comprehensive report and presentation.