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Premium Insurance
15 Annual Leave
Laptop provided
Mô Tả Công Việc
Reporting to the Head of Operation, you will be responsible for:
* The Role:
• This role requires the candidate to develop a strong grasp of the data available across daily CS operation such as KPIs of CS team/ CS project (Chatbot/Automation system/ etc.) to assist the wider Commercial & Partnerships team in planning and execution
• Assist the wider team with the use of data analytics to explore growth areas, drive impact for different initiatives and improve merchant-partner performance
* Operation – Daily Tasks:
• Understanding the flow and logic of developing & building Intent for Chatbot, from Tech's documents
• Monitoring, evaluating, recording, and fixing errors during rolling out/launching a chatbot on a new store
• Monitoring, training (updating the AI) for Chatbot during official operation
*Development - Project-based Tasks:
• Working with internal CS agents to build up the knowledgebase - FAQs for Chatbot effectively
• Building and expanding new Bots for new stores, based on existing knowledgebase & intent scenarios
• Assist the team with ad-hoc tasks assigned by line manager
Xem toàn bộ Mô Tả Công Việc
* The Role:
• This role requires the candidate to develop a strong grasp of the data available across daily CS operation such as KPIs of CS team/ CS project (Chatbot/Automation system/ etc.) to assist the wider Commercial & Partnerships team in planning and execution
• Assist the wider team with the use of data analytics to explore growth areas, drive impact for different initiatives and improve merchant-partner performance
* Operation – Daily Tasks:
• Understanding the flow and logic of developing & building Intent for Chatbot, from Tech's documents
• Monitoring, evaluating, recording, and fixing errors during rolling out/launching a chatbot on a new store
• Monitoring, training (updating the AI) for Chatbot during official operation
*Development - Project-based Tasks:
• Working with internal CS agents to build up the knowledgebase - FAQs for Chatbot effectively
• Building and expanding new Bots for new stores, based on existing knowledgebase & intent scenarios
• Assist the team with ad-hoc tasks assigned by line manager
Yêu Cầu Công Việc
In order to succeed in the role, you should ideally have:
• Bachelor’s degree or equivalent, preferably in Business Administration.
• Tableau / Power BI experience is a plus
• At least 1-year relevant experience in Business Development, Field Check, Customer Service, preferably in the field Tech, FinTech, E-commerce
• Having data-driven mindset in process optimizing
• Strong analytical skill and able to make judgment based on logical reasons
• Well-developed interpersonal and communication skills. Fast learner, adaptive and flexible. Highly responsible, committed, willing to go extra miles to fulfill business & organization goals
Has this role caught your interest? Reach out to VietnamWorks for more details or follow www.linkedin.com/company/onpointvn/ for more career opportunities!
• Bachelor’s degree or equivalent, preferably in Business Administration.
• Tableau / Power BI experience is a plus
• At least 1-year relevant experience in Business Development, Field Check, Customer Service, preferably in the field Tech, FinTech, E-commerce
• Having data-driven mindset in process optimizing
• Strong analytical skill and able to make judgment based on logical reasons
• Well-developed interpersonal and communication skills. Fast learner, adaptive and flexible. Highly responsible, committed, willing to go extra miles to fulfill business & organization goals
Has this role caught your interest? Reach out to VietnamWorks for more details or follow www.linkedin.com/company/onpointvn/ for more career opportunities!
Địa Điểm Làm Việc
Tầng 4 toà nhà AB, 27B Nguyễn Đình Chiểu, P. Đa Kao, Quận 1, TP.HCM
