CS Supervisor / Operation Supervisor (Ocean Frieght Forwarding)

1. Develop and Manage Pricing Strategies:

- Develop and implement pricing strategies that align with the company’s business objectives.

- Analyze market trends and competitors to identify opportunities and challenges in pricing.

- Establish pricing policies and procedures to ensure consistency and fairness.

2. Manage Booking and Transactions:

- Oversee the booking process from receiving requests to completing transactions.

- Monitor and ensure shipments are booked and transported on time and according to customer requirements.

- Handle issues related to bookings and transportation, ensuring customer satisfaction.

3. Negotiate and Liaise with Suppliers:

- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.

- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.

4. Analysis and Reporting:

- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.

- Use data and analytics to propose improvements and optimize pricing and booking processes.

- Report issues and trends related to pricing and booking to management.

5. Support and Develop Team:

- Lead, train, and develop the pricing and booking team.

- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.

- Motivate and encourage the team to achieve the company’s business goals.

6. Collaborate with Other Departments:

- Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.

- Ensure requests and feedback from other departments are handled promptly and effectively.

7. Ensure Compliance and Service Quality:

- Ensure all pricing and booking processes comply with company regulations and legal standards.

- Monitor and ensure the quality of services provided to customers meets the highest standards.

- Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.

- Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.

- Excellent negotiation, analytical, and project management skills.

- Ability to lead and develop a team.

- Strong communication and teamwork skills.

- Proficiency with tools and software supporting pricing and booking management.