Customer Care and Quality Control (Spanish) - Female Vietnamese Candidates Only

1. Customer care:

• Daily phone calls to the clients and make a report to sale/manager/agents

• Attending at the hotel for greeting clients and offering welcome gifts

• Keep in touch with the clients during their tours until they reach home safely.

• Make periodical report to manager board

• Participate in complaint handling process for clients

• Support the clients in case of any problem on tours such as health issue, etc…

2. Quality control

• Collect all the main issues via the daily phone calls and Tour remarks to have an overview assess about suppliers as well as company’s services.

• Coordinate with other teams to share information and exchange experience for smooth services control.

• Graduated from college or university

• Good at foreign language at 4 skills of listening, speaking, reading & writing (Spanish)

• At least 01 year experience in tourism industry.

• Be patient, calm and can work under high pressure

MONTHLY SALARY & BENEFITS:

• Negotiable – To Be Advised on interview, depending on experience.

• Pay insurance according to the law + Special health insurance package

• Quarterly, annual, holiday bonuses...

• Travel domestically and internationally according to Company policies and other special programs.

• Product inspection trip and training courses according to company regulations

• The Company's maternity pay policy in addition to insurance salary.

• Happy hour policy at the office.

• Off Saturday, Sunday

• Friendly and progressive working environment.