Customer Care Officer

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 450 lượt xem - Hết hạn trong 13 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

ROLE PURPOSE:
• To provide an efficient and high quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines
• To deal with internal customers (All departments) and external customers (customers, business
partners) in order to get the assigned work(s) done and meet CC’s KPIs
• To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure
update/improvement (if any)
• To be a good back up for CC Team Leader

KEY ACCOUNTABILITIES
• Assist Team Leader to initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate
• Providing a polite, professional and accurate communication in accordance with agreed service standards
• Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer’s satisfaction
• When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer
• Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
• Participate and contribute to team meetings, training and quality workshops
• Others tasks which are assigned by CC Team Leader
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

a. Qualification: University graduated. Probably in Economics, Finance or Banking is preferable.

b. Experience: At least 2 years’ experience in Call Center, Customer Care or Customer Service

c. Knowledge: Proficient in computer literacy (MS Office, Power point, Email, Internet)
Good English skills (reading, writing, listening, speaking)

d. Skills:
• Good communication and interpersonal skills
• Has a sweet voice, good telephone skills
• Reporting & analysis skills
• Motivated and proactive
• Careful and patient style of work
• Keenness character
• Brilliant appearance

Địa Điểm Làm Việc

Tan Binh District, Ho Chi Minh City, Vietnam
Xem toàn bộ hồ sơ công ty

Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.

Xem toàn bộ thông tin công ty
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
100-499 nhân viên
Recruitment team
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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