Customer Care/ Sales Executive

Key Responsibilities:

• Provide professional consultation on dental services based on customer needs, including treatment plans and pricing.

• Proactively reach out to potential customers via phone calls, messages, and social media to introduce services and schedule appointments.

• Deliver attentive customer care throughout the entire treatment journey — before, during, and after the service — ensuring customer satisfaction.

• Promote ongoing promotions and special offers to the right customer segments.

• Coordinate closely with doctors, receptionists, and other departments to ensure the best service experience for customers.

• Handle customer feedback and complaints promptly and effectively.

• Update customer profiles and prepare periodic sales activity reports.

• Contribute ideas to improve service quality and drive business growth.

Reporting and Planning:

• Record daily activities and report directly to the Team Leader/Manager.

• Develop customer care and follow-up plans aligned with individual treatment schedules.

• Closely monitor new customers, returning patients, and personal sales targets.

• Education: College degree or higher.

• Good English communication skills (priority given to candidates who can consult with foreign customers).

• Minimum 1 year of experience in customer service or sales consultation roles, preferably in dental, aesthetics, spa, or healthcare sectors.

• Strong communication and persuasion skills; proactive in customer engagement.

• Excellent listening and problem-solving skills, with the ability to understand customer psychology.

• Preferred candidates with experience using social media, CRM platforms, or customer management software.

• Team-oriented with a strong sense of responsibility.

Benefits:

• Monthly base salary: 9,000,000 – 12,000,000 VND

• Lunch allowance: 700,000 VND/month

• Performance bonus: 1,000,000 – 6,000,000 VND/quarter (or more based on performance)

• Opportunities to join training programs on professional knowledge and sales skills.

• Friendly and professional working environment with career advancement opportunities.

• Full social, health, and unemployment insurance in accordance with Vietnamese labor laws.

• Annual health check-ups and company trips.

• Private health insurance for long-term employees.

Working Hours

• Monday to Saturday (48 hours/week)

• Lunch break: 12:00 PM – 1:30 PM

Work Location

Công ty TNHH Nha khoa Elite

75 Huynh Tinh Cua Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City