Customer Care Staff (Online Interview)

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What We Can Offer

Lương tháng 13 + Bonus
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt
12 ngày phép/năm

Job Description

Due to high demand, we are looking for 02 Customer Service staff with the detailed Job Description as below:

- Customer care: Track orders, send bookings to customers, directly interact with customers via email, phone, solve arising problems.
- Support sales staff: Receive and handle requests of customers or foreign agents such as checking cargo information, handling complaints if arising, etc...
- Supervise the cargo preparation department: Sending requests/instructions to the direct cargo handling departments and monitoring the whole process of preparing cargo to ensure they are in accordance with the requirements of the customer.
- Coordinate with related departments to handle unusual incidents.
- Update information and status of cargo for related parties such as customers, foreign agents as required.
- Make reports according to customer requirements.
- Perform duties assigned by superiors.
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Job Requirements

- Bachelor Degree in Economics/ International Trade/ Foreign Trade..
- Having from 2 to 3 years of experience in Logistic, Forwarding, Supply chain..
- Good at English, Microsoft Office (Word, Excel)
- Excellent in communication skill, negotiation skill and problem-solving skill.
- Having good customer mind set.

BENEFITS

- Attractive salary and bonus: (13 months a year plus annual performance bonus)
- Twelve (12) annual leave days per year.
- Full package of social insurance as per Labour Law at gross salary.
- Extra 24/7 accident insurance + Premium Health Care Insurance at many international hospitals.
- International working environment with many opportunities to develop your career.
- Working time: 08:00-17:35 from Monday to Friday.
- Working location: 8th floor, TTC Building, 19 Duy Tan, Cau Giay, Hanoi.

Job Locations

Toà nhà TTC Duy Tân, 19 Phố Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hà Nội, Việt Nam

KWE provides comprehensive one-stop services and solutions that incorporate Air freight forwarding, Ocean freight forwarding and a full-range of logistics services to provide "Optimum Distribution Solutions" to its clients on a global scale.

Kintetsu World Express Vietnam, Inc. (KWE VN) was officially established in March 28th, 2005. During 16-year journey of KWE VN, all of KWE VN’s employees have contributed in a journey of tireless efforts to overcome difficulties and challenges for a growing and developing of the company. We honor innovation, integrity and diversity. We are committed to providing equal opportunity in employment. We have many formal policies, procedures and programs to bring out the best in our staff.

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Tầng 8, tòa TTC, 19 Duy Tân, Cầu Giấy, Hà Nội
100-499 staffs
Ms. Alice Dung
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

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