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Mô Tả Công Việc
Report to: Manager, Customer Retention Effectiveness
Location : HCM city
Role : Individual Contributor
The Opportunity:
We are looking for Project & Quality Control, Specialist who:
• Responsible for the quality of information communication and/or services to customers which is delivered by Customer Relation Agents (“CRA”) to improve customer experience
• Responsible for the capability development for CRAs and CRM staffs to adapt for any changes in insurance business to maintain the leading in customer experience
• Responsible for deploying all relative customers’ campaigns/ initiatives/ projects including but not limited to Vitality and Existing Customer Marketing (“ECM”) through CRM channel
Roles & Responsibilities:
• Involve in communications with relevant departments and able to coordinate with CRM’s Region Heads (“RH”) in all customers’ program communication through CRM channel
• Perform quality evaluation of calls recording from CRAs to ensure the call quality
• Responsible for a smooth collaboration between CRM’s RHs with relative business channel in collaboration to support FY and RY’s KPI
• Work with business partners relating to premium collection to ensure a smooth run along with the compliance aspects of payment facilities which are being offered to customers
• Work with relative departments to provide appropriate trainings to CRAs and/ or coordinate to organize internal trainings for CRM staffs upon business requirement to improve customer experience
• Perform the customers’ satisfaction surveys through serving channels, analyze and propose customers initiatives in collaboration with relative functions to improve customer experience
• Support the manager in all event organization for the team
• Support the manager in the company’s product developments
• Support the manager in initiating and implementing relative customers initiatives/ campaigns/ systems/ projects
Xem toàn bộ Mô Tả Công Việc
Location : HCM city
Role : Individual Contributor
The Opportunity:
We are looking for Project & Quality Control, Specialist who:
• Responsible for the quality of information communication and/or services to customers which is delivered by Customer Relation Agents (“CRA”) to improve customer experience
• Responsible for the capability development for CRAs and CRM staffs to adapt for any changes in insurance business to maintain the leading in customer experience
• Responsible for deploying all relative customers’ campaigns/ initiatives/ projects including but not limited to Vitality and Existing Customer Marketing (“ECM”) through CRM channel
Roles & Responsibilities:
• Involve in communications with relevant departments and able to coordinate with CRM’s Region Heads (“RH”) in all customers’ program communication through CRM channel
• Perform quality evaluation of calls recording from CRAs to ensure the call quality
• Responsible for a smooth collaboration between CRM’s RHs with relative business channel in collaboration to support FY and RY’s KPI
• Work with business partners relating to premium collection to ensure a smooth run along with the compliance aspects of payment facilities which are being offered to customers
• Work with relative departments to provide appropriate trainings to CRAs and/ or coordinate to organize internal trainings for CRM staffs upon business requirement to improve customer experience
• Perform the customers’ satisfaction surveys through serving channels, analyze and propose customers initiatives in collaboration with relative functions to improve customer experience
• Support the manager in all event organization for the team
• Support the manager in the company’s product developments
• Support the manager in initiating and implementing relative customers initiatives/ campaigns/ systems/ projects
Yêu Cầu Công Việc
• Education: Bachelor degree in Economics/ Finance/ Insurance/ Business Administration/ Project Management
• Professional qualifications: Experience in the insurance industry and relevant industries in term of business analyst, strategy, mentoring, coaching and planning as well as reporting
• Language Abilities: English and Vietnamese in writing, speaking, and reading
• PC Related Skills: Microsoft Offices (Outlook, Word, Excel, Power Point, Visio, Teams) and data extraction
• Have ability at queries, reports, proposal writing and presenting findings
• Interpersonal skills: Communication skills, collaboration, persuasiveness, leaderships
• Personal qualities: Faithfulness, responsibility, commitment, adaptability, initiative, flexibility, carefulness, hard-working, and proactive
• Business skills: Planning skills, Confidentiality, Numeracy, People Management & Team Management
• Professional qualifications: Experience in the insurance industry and relevant industries in term of business analyst, strategy, mentoring, coaching and planning as well as reporting
• Language Abilities: English and Vietnamese in writing, speaking, and reading
• PC Related Skills: Microsoft Offices (Outlook, Word, Excel, Power Point, Visio, Teams) and data extraction
• Have ability at queries, reports, proposal writing and presenting findings
• Interpersonal skills: Communication skills, collaboration, persuasiveness, leaderships
• Personal qualities: Faithfulness, responsibility, commitment, adaptability, initiative, flexibility, carefulness, hard-working, and proactive
• Business skills: Planning skills, Confidentiality, Numeracy, People Management & Team Management
Địa Điểm Làm Việc
14F, Saigon Centre 2, 67 Le Loi, District 1, HCM
