Customer Experience Agent

Position Summary

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

- Customer channel management

- Case Management

- Customer onboarding and relationship management

- Contract and dispute management

- and more.

Who we are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The main objectives for an export Customer Experience:

- Improve Customer Experiences

- Delivering Efficiency

- Empower Capacity and Support Business Growth

Key responsibilities

- Deliver a superior customer experience to assigned customer segmentation to create a Trust.

- Own customer experience to collaborate with relate stake holder for reducing both internal and external efforts.

- Understand customer business needs and desires to offer long term integrated solutions and services proactively.

- Drive uptake and digitalization actively by “walking at customer’s shoes” to maximize Ecom benefits.

- Have ability to handle multiple tasks. Set priorities to manage daily tasks and support Customer Experience projects.

- Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s)

Requirements and competencies:

- At least 01 year of professional working experience at similar role(s) in Ocean Freight

- Language Proficiency: Native Vietnamese level, Fluent English level

- Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and longterm partnership.

- Effective communication: good verbal, written, and presentation skills

- Teamwork –Works together with others in the business unit to achieve results, fosters teamwork.

- Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism

- Positive and proactive attitude.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.

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