Customer Experience Design Lead - Digital Bank Headhunt jobs

Customer Experience Design Lead - Digital BankHeadhunt jobs

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What We Can Offer

Bonus
Healthcare Plan
Training

Job Description

Be the change agent to bring customer-centric digital design to the front line of business solutions.


Description

* Identify customer pain point and opportunities by conducting research using different methods.
* Analyze existing customer data and create research to collect necessary data.
* Design end-to-end journey that solves user and business pain points.
* Test prototypes, collect responses, analyze and come up with innovative solutions.
* Collaborate with cross functions to ensure effective implementation of design.
* Be the voice of the customer to bridge the gap between the bank and customer.


Profile

* 5+ experience as researcher/ strategist in innovation, customer-centric services and designs.
* Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.
* Experience in banking and digital banking is preferred.
* Strong business acumen.
* Proven experience in conducting research and delivery service blueprint concepts, storyboards.
* Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML.


Job Offer

* Attractive package: Based salary + 13th salary + yearly performance bonus.
* Professional working environment.
* Be a change agent on the journey to digitalize the whole business.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Van Nguyen on +84 28 6284 8292.
Read full Job Descriptions

Job Requirements

5+ experience as researcher/ strategist in innovation, customer-centric services and designs.
Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.
Experience in banking and digital banking is preferred.
Strong business acumen.
Proven experience in conducting research and delivery service blueprint concepts, storyboards.
Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML.

Job Locations

Hanoi

A fast growing bank with high commitment on their digital transformation journey to become the best bank in Vietnam.

Read full company information
Hanoi, Vietnam
5,000-9,999 staffs
Van Nguyen
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.