Customer Experience Executive

$500 - $700 668 lượt xem - Hết hạn trong 26 ngày

Các Phúc Lợi Dành Cho Bạn

Lương tháng 13, KPI
Du lịch, team building
Laptop cá nhân cho từng nhân viên

Mô Tả Công Việc

Objective
As the Customer Experience Executive, you will work alongside the CX manager conducting cross team projects that will impact the most positively the experience of Maison RMI customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add most value in a customer’s lifetime

Responsibilities

- Improve the NPS & CSAT scores, both offline and online as well as improve customers’ feedback
- Coordinate with Customer Service and other stakeholders to analyze customer pain points, find the root cause, and decrease the number of customer complaints
- Implement project to build a customer-centric culture, optimize the process and get employee engagement to get consistent experience at every single customer touchpoint
- Analyze customer needs, benchmark with leading actors, and develop new unique experiences on Omni-channel
- Build and standardize CX training materials for all mass & luxury brands
- Model and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Bachelor’s degree in business / economics / finance / marketing
- Minimum 2 years of solid B2C and/or strategy background is preferred
- Deep understanding of operations and customer experience at stores
- Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously
- Strong negotiation skills/ability to convince and influence teams
- Result-oriented, strong commitment to deliver expected outputs
- Ability to learn and highly adaptive

Địa Điểm Làm Việc

189 Dương Bá Trạc, Phường 1, Quận 8, TP.HCM

Về Chúng Tôi

Launched in 2002, Maison Retail Management International (Maison) quickly became one of the largest fashion distributors in Vietnam. Maison has a strong history of introducing the most high-end and luxurious International fashion brands to Vietnam. Following the success of our very first store, Maison is now the home to more than 18 worldwide recognized brands with more to come in 2022. We are committed to bringing new and hot trends to town for our loyal fashion lovers to drown in an endless sense of style.

Maison both spreads the luxurious-wearing culture as well as delivers a value driven, customer focused and responsible fashion base in our continued effort to make Vietnam a trendier place for all fashionistas.

Maison was established 20 years ago and we have many proud moments in our history that we are pleased to share with you.

Meet Our Team
Underlying our strong portfolio of international fashion brands are inspirational people who have a great passion and vision for the retail market. Maison’s key management team has rich industry experience and an unparalleled track record in building, scaling, and sustaining successful brands in Vietnam. The team is rich of 1,000+ collaborators, across 2 offices, 3 distribution centers, and over 120 retail stores.

Values
We dedicate ourselves to the fashion industry by putting our spirit and passion for fashion into everything we do under our core values.. We believe that by consistently putting our values in practice we will create long-term benefits for our team, customers, partners and the fashion world we serve.

Website: https://maisonrmi.com

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Phúc Lợi Công Ty

Bonus

Thưởng các ngày lễ tết

Bonus

Thưởng tháng 13

Bonus

Thưởng KPI

Vouchers

Chính sách mua hàng giảm giá dành cho nhân viên

Healthcare Plan

Bảo hiểm 24/7 Generali

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

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Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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