Customer Experience Manager

Customer Experience Manager

Job Locations: Ho Chi Minh
Negotiable 652 views - Expires in 2 days

What We Can Offer

Performance Bonus
14 days annual leave
Discounted English courses for employee and family

Job Description

● Support clients on their customer experience and digital transformation journeys.
● Lead delivery of engagements and take responsibility for project teams.
● Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills.
● Build and maintain relationships between ILA and client teams/stakeholders.
● Mentor and provide professional development opportunities for junior team members
● Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
● Monitor the activities of the customer service team to ensure compliance with acceptable Conduct surveys to gather information on customer opinion of rendered services
● Liaise with the production and creative departments to ensure delivery of high quality products and services standards of customer service
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Job Requirements

● A minimum of 5 years of relevant work experience in one or more of the following industries: financial services, technology, telecoms, or management consulting
● Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
● An understanding of design thinking methodologies and its application to UX/CX
● Demonstrable experience leading project teams is a critical requirement
● Strong people management and development skills
● Ability to plan, structure and prepare client-ready deliverables
● Excellent written and verbal communication skills
● Very good proficiency in MS Office suite is essential

Job Locations

146 Nguyễn Đình Chiểu, phường 6, Quận 3, Hồ Chí Minh, Việt Nam

Who We Are

ILA Vietnam is a foreign owned education and training company. We offer a broad range of educational programmes and services, including:
- English language programmes
- University pathway programmes
- Corporate training
- Teacher training
- Overseas study consultancy and placement services
Our centres are located in Ho Chi Minh City, Hanoi, Danang, Bien Hoa, Binh Duong and Vung Tau.

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Company Benefits

Bonus

Highly Competitive Pay

13th Month Salary Guaranteed

Annual Performance Bonus

Paid Leave

Minimum 14 annual leaves per year

Vouchers

Discounted English courses for employee and family up to 90%

Healthcare Plan

Health Care Insurance For Employee And Family Members based on level 

Training

Training And Development Programmes Professional Soft Skills Training Individual Learning & Development Opportunities

Team Activities

Employee Engagement Activities Team Building Events Christmas Party

Company Office

Company Location

Head Office - 146 Nguyen Dinh Chieu Street, Ward 6, District 3, Ho Chi Minh City. 

Company Size

1,000-4,999
staffs

Contact Person

Ms. Yến

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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