Customer Experience Manager (Experience in Ecommerce/mobile App)

Customer Experience Manager (Experience in Ecommerce/mobile App)

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What We Can Offer

Attractive salary & compensation package
Dynamic & open working environment

Job Description

Customer Experience management:
 Develop comprehensive listening points in the customer journey, define varying strategies, and identify opportunities for continuous improvement of customer experience
 Root-cause and identify customer issues and build effective long-term solutions
 Leverage customer insights to cooperate closely with multiples departments to initiate and implement projects to enhance customer experience
 Continually review and evolve the collection of processes used to track, oversee, organize and handle every interaction between the customer and company throughout the lifecycle

User communication & UX Writing:
 Oversee performance of all external communication regarding company announcement, policy updates, feature release, content for Application interfaces to deliver business/ product’s messages to end-users & ensure consistency, easy understanding, and in line with the goals of the business
 Collaborate closely with cross-functional departments to develop the best communication strategy for customer experience & business goal
 Solid understanding of customer insights & journey to drive communication excellence, increase user engagement & user loyalty
 Assist Line Manager in other tasks assigned
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Job Requirements

 5 year+ experience in customer experience or operation management, e-commerce is preferred
 Strong sense of business and able to improve the team through a clear business view
 Excellent analytical skills and ability to make a judgment based on logical reasons
 Well-developed interpersonal and communication skills
 Quick learning, adaptive and flexible
 Street smart and down to earth
 Committed, result-oriented, willing to go the extra miles for goal achievement
 Like challenging goals and a fun environment

Job Locations

Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Navigos Search is the leading, most experienced and highly qualified executive recruitment firm in Vietnam. Our mission is to help people and companies achieve their dream. We do this by matching talented individuals to the jobs for which they are best suited, ensuring that our clients have the right people on board that they need to succeed, and our candidates land the job of their dream. We accomplish this mission thanks to our strong expertise in local labor market, an established and broad network of clients and candidates and a proven recruitment method of international standards.

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HCMC
1,000-4,999 staffs
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.