Các Phúc Lợi Dành Cho Bạn
Attractive incentive bonus packages and recognition programs
Monthly training and workshops, along with coaching opportunities for career growth
Mô Tả Công Việc
Provide friendly and efficient service to the travel community of our client.
● Be a first point of contact to handle and resolve customer complaints.
● Respond professionally to inbound phone calls, including urgent situations.
● Identify and escalate issues appropriately.
● Compose thoughtful and accurate messages or customize prepared responses to
customer emails.
● Research information and troubleshoot problems using available resources.
● Arbitrate in situations between users.
● Monitor and control many concurrent tasks in tandem.
Xem toàn bộ Mô Tả Công Việc
● Be a first point of contact to handle and resolve customer complaints.
● Respond professionally to inbound phone calls, including urgent situations.
● Identify and escalate issues appropriately.
● Compose thoughtful and accurate messages or customize prepared responses to
customer emails.
● Research information and troubleshoot problems using available resources.
● Arbitrate in situations between users.
● Monitor and control many concurrent tasks in tandem.
Yêu Cầu Công Việc
Preferable from 1-2 year(s) of working experience in the related field is required for this position.
However, fresh graduates are encouraged to apply.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's
Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and
holidays as our customers need us. Shifts may include evening or early morning hours
• Flawless verbal communication skills in English language is essential.
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty
across broad functional areas and diverse geographies.
• Familiarity with ticketing systems.
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Early adopter of technology
However, fresh graduates are encouraged to apply.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's
Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and
holidays as our customers need us. Shifts may include evening or early morning hours
• Flawless verbal communication skills in English language is essential.
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty
across broad functional areas and diverse geographies.
• Familiarity with ticketing systems.
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Early adopter of technology
Địa Điểm Làm Việc
Level 9, Menara Axiata, No. 9 Jalan Stesen Sentral 5,50470 Kuala Lumpur, Malaysia
