Customer Experience Specialist (Vietnamese Speaker)_Onsite Malaysia

Customer Experience Specialist (Vietnamese Speaker)_Onsite Malaysia

Địa Điểm Làm Việc: Quốc tế
$900 - $1200 198 lượt xem - Hết hạn trong 20 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive incentive bonus packages and recognition programs
Monthly training and workshops, along with coaching opportunities for career growth

Mô Tả Công Việc

Provide friendly and efficient service to the travel community of our client.
● Be a first point of contact to handle and resolve customer complaints.
● Respond professionally to inbound phone calls, including urgent situations.
● Identify and escalate issues appropriately.
● Compose thoughtful and accurate messages or customize prepared responses to
customer emails.
● Research information and troubleshoot problems using available resources.
● Arbitrate in situations between users.
● Monitor and control many concurrent tasks in tandem.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Preferable from 1-2 year(s) of working experience in the related field is required for this position.
However, fresh graduates are encouraged to apply.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's
Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and
holidays as our customers need us. Shifts may include evening or early morning hours
• Flawless verbal communication skills in English language is essential.
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty
across broad functional areas and diverse geographies.
• Familiarity with ticketing systems.
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Early adopter of technology

Địa Điểm Làm Việc

Level 9, Menara Axiata, No. 9 Jalan Stesen Sentral 5,50470 Kuala Lumpur, Malaysia

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and
disruptive brands to acquire new customers, to build customer loyalty and to protect their online
communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience
aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in
fintech, gaming, technology, home sharing and travel, digital advertising, and social media, streaming
and e-commerce. Our expertise and strong footprint in Asia have made us a trusted
partner for clients, particularly high-growth, new economy companies, looking to tap the region’s
growth potential.

We pride ourselves on uncovering and employing the best professionals to join us as we transform
the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our
community has led to us winning several hundreds of industry awards, including being one of the
best companies to work for in Asia.

From our premium workspaces, above-industry average compensation packages, career
opportunities, and workplace perks, get in touch to find out more about what’s in store when you
embark on a career with TDCX.

Xem toàn bộ thông tin công ty
Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
Hơn 50.000 nhân viên
Thao Pham (Jun)
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)