Các Phúc Lợi Dành Cho Bạn
Compensation for 13th month salary bonus
Private Insurance
Laptop
Mô Tả Công Việc
- Guide team in effective client issues resolution and handle any escalations
- Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
- Oversee the hiring, orienting, and training of an organization’s customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high quality products and services
- Establish communication mediums through which customers can readily contact a company and vice versa
- Ad-hoc projects ownership - monitoring, improving efficiency and
optimization.
- Ensuring KRAs are build and achieved in line with business goals.
Xem toàn bộ Mô Tả Công Việc
- Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
- Oversee the hiring, orienting, and training of an organization’s customer experience team
- Define and implement standards/procedures for ensuring optimal customer experience
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high quality products and services
- Establish communication mediums through which customers can readily contact a company and vice versa
- Ad-hoc projects ownership - monitoring, improving efficiency and
optimization.
- Ensuring KRAs are build and achieved in line with business goals.
Yêu Cầu Công Việc
- Bachelor’s degree or above
- At least 02-years experience in equivalent positions.
- Proficient knowledge of customer service, and standard office
practices, processes and procedures.
- Critical thinking and good problem solving skills.
- Experience in working with CRM and omni-channel systems.
- Excellent & clear communication skill.
- Outstanding organizational and leadership skills
- Fluent in English: Reading, Writing, Listening, Speaking skills
- Having experience on medical field is a plus.
- At least 02-years experience in equivalent positions.
- Proficient knowledge of customer service, and standard office
practices, processes and procedures.
- Critical thinking and good problem solving skills.
- Experience in working with CRM and omni-channel systems.
- Excellent & clear communication skill.
- Outstanding organizational and leadership skills
- Fluent in English: Reading, Writing, Listening, Speaking skills
- Having experience on medical field is a plus.
Địa Điểm Làm Việc
414-420 Cao Thắng, District 10, Ho Chi Minh City, Vietnam
