Customer Handling & Record Management Oversight Officer

Customer Handling & Record Management Oversight Officer

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Fixed 13th salary
Healthcare Insurance
Performance Bonuses

Mô Tả Công Việc

The respective staff is responsible for receiving customer inquiries and providing solutions based on client needs in coordination with Legacy Franchise Operations. Also, the respective staff is responsible for the records management within Legacy Franchise Operations

RESPONSIBILITIES:

Customer handling

Receives the enquiries from customers via email, performs validation and provides feedback to customer

Receives the physical forms from customers via mail, coordinates with Citi stake holders to facilitate customer request

Performs other coordination with Citi stake holders to facilitate customer requirements

Records management

Receives record retrieval request from stakehoders/ from TSA partner, perform validation and provides feedback to the requestors

Performs records retrieval, records categorization/ tracking, as well as respective logistics
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

QUALIFICATIONS:

Holds at least Diploma or Degree in any field

Previous experience of customer enquiries handling

Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English

Assertive and able to manage in situations where there may be limited information

Details management from operations perspective

Địa Điểm Làm Việc

Hồ Chí Minh, Thành phố Hồ Chí Minh, Việt Nam

Citi set its first footprint into Vietnam before 1975, and then started up a representative office in Hanoi in 1993. A year later, Citi became the first U.S financial institution licensed for branch opening and full branch establishment in Hanoi. In 1998, Citi opened the second branch in Ho Chi Minh City.

Currently, the bank offers a wide array of banking and financial services including corporate and investment banking, treasury and trade solution services, commercial banking, consumer banking, securities and transaction services. Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Xem toàn bộ thông tin công ty
Ho Chi Minh City, Vietnam
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)