Customer Insights Specialist

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Mô Tả Công Việc

The Senior CI Analyst will get to be a part of the Customer Insight team that work to ensure business performance understanding from the customer POV and support business decision-making in brand and innovation development programs.

- Execute customer research projects across business units within Be Group, i.e., Ride-hailing, Digital bank, Mobility, Insurance according to business objectives and brand strategies.
- In-house based research: Implement end-to-end projects from questionnaire design/ discussion guide, fieldwork, data processing to charting and reporting. These tasks involve using various Quantitative and Qualitative research methodologies depending on the nature of the project design, especially related to mobile application.
- Out-source base research: Effectively manage research agencies and provide solid input/review to ensure the highest quality of the deliverables and time & cost efficiency.
- Gain knowledge of the company, industry and strategic opportunity and constraints, and contribute to build CI as a center of expertise for the stakeholders.
- Ensure cross-functional cooperation and communication with other teams properly e.g., Product Marketing, Customer Support, Tech, CRM, CX…
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Yêu Cầu Công Việc

- 3+ years of Insight experience – Market Research experience in a research agency or in Customer Insight team at a client side.
- Start-up spirit.
- Adequate knowledge of various research methodologies and approaches including but not limited to U&A research, product concept test, brand health check, focus group discussion, in-depth interview.
- Strongly analytical thinking with proven ability to connect data and insights from different sources into sound business recommendations.
- Attention to detail and accuracy (always oversee execution and delivery of quality outputs).

Địa Điểm Làm Việc

146 Nguyễn Đình Chiểu, phường 6, Quận 3, Hồ Chí Minh, Việt Nam

beGroup is a rapidly growing and high-profile start-up in South East Asia. We are building an on-demand services technology platform for a variety of services ranging from ride-hailing, food delivery, logistics, grocery shopping, and digital payments. We aim to consolidate our position as the inclusive super app of choice by enabling individuals, businesses and our economy to thrive, while creatively moving the industry forward.

To sustain our impressive expansion, we have significant plans to build up our engineering teams across the region.

Working at beGroup

Would you like to work with a high-performing startup where your contribution is immediately visible and appreciated? beGroup has drawn people from several disciplines and domains from e-commerce, finance, payments, high-performance transaction systems and transportation platforms. Everyone is provided equal
opportunity to contribute to team growth and success, in an open and low friction culture that incentivizes camaraderie.

Initiative and drive to deliver for the business will be rewarded.

We offer competitive compensation and health plan, and a great working environment for you to excel.

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ILA Building, 146 Nguyễn Đình Chiểu, Phường 6, Quận 3, Hồ Chí Minh
100-499 nhân viên
HR Department
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.