Customer Journey Management Senior Specialist

Customer Journey Management Senior Specialist

Negotiable 170 views - Expires in 3 days

What We Can Offer

13th salary and performance bonus
21 annual leave day per year
New laptop for each employee

Job Description

- Data analysis of customers portfolio, including customer movement, behaviors, budget planning estimation, post implementation review figures, and instigate recommendations to improve popularity and customer satisfaction.
- Raise initiative for process development, increase customer service programs and enhance customers’ satisfaction.
- Provide regular, insightful customer behavior and feedback across GA, Call Center, CS and other touch points if needed.
- Reporting related to customer programs including VIP customer care activities, feedback and changes in customer complaint data, social effects from customer as well as affecting the image of Prudential through the social media.
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Job Requirements

- Has tertiary qualifications in digital marketing, product marketing, lifecycle management, CX management, or equivalent experience.
- 2+ years experiences translating data and market research into actionable customer-centric journeys and business processes.
- Ability to coach, mentor and manage the knowledge base of the functional area.
- Salesforce CRM and Marcomms capabilities advantageous.

Job Locations

2 - 4 Ben Can Giuoc, Dist. 8, HCMC
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Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion of funds under management (as at 30 June 2014).

Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees.

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Level 25 - 37 Ton Duc Thang District 1, HCMC
Human Resources
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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