Các Phúc Lợi Dành Cho Bạn
13th salary and performance bonus
21 annual leave day per year
New laptop for each employee
Mô Tả Công Việc
- Data analysis of customers portfolio, including customer movement, behaviors, budget planning estimation, post implementation review figures, and instigate recommendations to improve popularity and customer satisfaction
- Raise initiative for process development, increase customer service programs and enhance customers’ satisfaction
- Provide regular, insightful customer behavior and feedback across GA, Call Center, CS and other touch points if needed
- Reporting related to customer programs including VIP customer care activities, feedback and changes in customer complaint data, social effects from customer as well as affecting the image of Prudential through the social media
Xem toàn bộ Mô Tả Công Việc
- Raise initiative for process development, increase customer service programs and enhance customers’ satisfaction
- Provide regular, insightful customer behavior and feedback across GA, Call Center, CS and other touch points if needed
- Reporting related to customer programs including VIP customer care activities, feedback and changes in customer complaint data, social effects from customer as well as affecting the image of Prudential through the social media
Yêu Cầu Công Việc
- Has tertiary qualifications in digital marketing, product marketing, lifecycle management, CX management, or equivalent experience
- 2+ years experiences translating data and market research into actionable customer-centric journeys and business processes
- Ability to coach, mentor and manage the knowledge base of the functional area
- Salesforce CRM and Marcomms capabilities advantageous
- 2+ years experiences translating data and market research into actionable customer-centric journeys and business processes
- Ability to coach, mentor and manage the knowledge base of the functional area
- Salesforce CRM and Marcomms capabilities advantageous
Địa Điểm Làm Việc
2 - 4 Ben Can Giuoc, Dist. 8, HCMC
