Các Phúc Lợi Dành Cho Bạn
Free outpatient consultation with doctors
14 days annual leave, 4 days sick leave
Birthday voucher
Mô Tả Công Việc
* GENERAL INFORMATION:
As a part of the Front Desk team, Client Liaison Executives will be responsible for providing excellent customer service to all valued patients, and be proud of a professional, courteous and helpful attitude in all dealings with internal and external customers.
* KEY RESPONSIBILITIES:
- Answering customer phone calls.
- Making customer appointments.
- Gathering information to complete patient files on the system.
- Checking I.D papers, insurance membership, and details.
- Managing patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time
- Assisting patients to make bookings outside FMP
- Perform other tasks as assigned by the Line Manager
Xem toàn bộ Mô Tả Công Việc
As a part of the Front Desk team, Client Liaison Executives will be responsible for providing excellent customer service to all valued patients, and be proud of a professional, courteous and helpful attitude in all dealings with internal and external customers.
* KEY RESPONSIBILITIES:
- Answering customer phone calls.
- Making customer appointments.
- Gathering information to complete patient files on the system.
- Checking I.D papers, insurance membership, and details.
- Managing patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.
- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.
- Assisting with medical evacuation as required from time to time
- Assisting patients to make bookings outside FMP
- Perform other tasks as assigned by the Line Manager
Yêu Cầu Công Việc
REQUIREMENTS:
* EDUCATION & EXPERIENCE:
- Holder of a diploma or equivalent degree
- Having experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare industry, hospitals/ clinics with an international environment will be an advantage.
* KEY CAPABILITIES & SKILLS:
- Fluency in English, with excellent listening, and interpersonal skills
- Compassionate, caring, and willing to help others.
- Able to handle conflict situations and remain calm under working pressure with conflict resolution/management skills.
- Proactive, problem-solving skills, and commitment to exceeding standards and achieving the best results.
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance and pleasant outlook is a plus.
- Polite, professional, patient, and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Willing to work at different clinic locations and different shifts
*BENEFITS:
- Competitive salary range.
- 14 annual leaves and 4 sick leaves per year.
- Free outpatient consultation with doctors in clinics.
- Working in an international professional environment with an excellent opportunity to collaborate with multi-nationality medical professors and colleagues.
All CVs are welcome to apply, we will contact you very soon if your CV is qualified.
* EDUCATION & EXPERIENCE:
- Holder of a diploma or equivalent degree
- Having experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare industry, hospitals/ clinics with an international environment will be an advantage.
* KEY CAPABILITIES & SKILLS:
- Fluency in English, with excellent listening, and interpersonal skills
- Compassionate, caring, and willing to help others.
- Able to handle conflict situations and remain calm under working pressure with conflict resolution/management skills.
- Proactive, problem-solving skills, and commitment to exceeding standards and achieving the best results.
- Eager to learn and to improve both yourself and the workplace
- Well-groomed appearance and pleasant outlook is a plus.
- Polite, professional, patient, and respectful
- Hard-working, reliable, responsible & accountable
- Prompt, timely & efficient
- Honest & trustworthy
- Willing to work at different clinic locations and different shifts
*BENEFITS:
- Competitive salary range.
- 14 annual leaves and 4 sick leaves per year.
- Free outpatient consultation with doctors in clinics.
- Working in an international professional environment with an excellent opportunity to collaborate with multi-nationality medical professors and colleagues.
All CVs are welcome to apply, we will contact you very soon if your CV is qualified.
Địa Điểm Làm Việc
95 Thảo Điền, P. Thảo Điền, Q. 2
91 Đường Nguyễn Hữu Cảnh, Phường 22, Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
34 Lê Duẩn, Bến Nghé, Quận 1, Hồ Chí Minh, Việt Nam
