Customer Relation Specialist (Based in Bien Hoa Area)

ABOUT YOUR ROLE (Mô tả chung về công việc) :

Collaborate with Sales to build strong partnership with customers, in terms of understand what customers need, directly with multi supporting department to meet customers expectation.

YOUR RESPONSIBILITIES WILL INCLUDE (Các trách nhiệm đảm đương) :

1. Support Sales in achieving revenue targets

- Responsible for increasing revenue by achieving sales objectives in existing key accounts

- Uncover and assess customer needs and develop and execute Key Sales Objectives

- Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate withinternal team

- Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites design and constantly improve forms and electronic communication tools.

- Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units

- Coordinate with purchasing to develop availability of key materials

2. Handle customer requirement

- Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.

- Investigate and help resolve customer concerns promptly

- Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department

- Collaborate with Sales, CS, Planning team according to customer expectations

- Collaborate with Korean/Chinese team for order migration preparation and local support

- Work with CS Sups/CSM to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:

- Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up

- Material and FG stock planning coordination for key customers

- Standard quotation and discount price set up with GSPD

- Opened for any Bachelor’s degree.

- from 1 year related experience in or related experience in Sales, Business Development, B2B Marketing, Customer Service orequivalent.

- Excellent communication and writing skills both in Chinese and English.

- Excellent analytical, research and report writing skills.

- Marketing Brand/Product Management knowledge.

- Excellent multi-tasking skills.

- Creativity skills – including creative and art direction.

- Strong presentation skills and persuasiveness.

- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.