Customer Relations & Satisfaction Staff

1/ Customer relations

- Creating and maintaining relationships with customers through customer care activities.

- Communicating and interacting with customers through many different channels, including SMS, Zalo groups, direct calls, direct mail, and face-to-face customer visits.

- Introducing and sharing information with customers through communication channels, such as promotions, new product information, Isuzu dealer openings, new branches, new policies applicable to customers, and events.

2/ Professional customer care service

- Conducting customer surveys (in cooperation with professional companies) to measure brand awareness and satisfaction levels, and then providing feedback to related departments for appropriate action plans.

- Making and upgrading policies and processes applied to dealers on customer service activities, including the customer care process for sales and after-sales, complaint resolution process, customer survey and opinion gathering process, process of receiving feedback from customers and improving, storing, and updating customer information.

- Planning, proposing, and organizing programs and events to satisfy customers' needs.

- Training dealers' staff on customer service skills, complaint handling, and how to conduct surveys to improve customer satisfaction.

3/ Other support jobs

- Supporting the team for arranging eco-drive seminars and daily maintenance training.

- Handling customer complaints.

- Visiting and updating customer information.

- Making reports related to the CSR department, dealers, and customer activities.

- Degree: University graduate, Majors: Automotive Technology or related major.

- Experience: At least 1 year experience in CS or Automotive industry is preferred

- Fresher are welcome to apply

- Foreign Language: Proficient in English, TOEIC 600 or higher

- Computer Skills: Proficient in MS Office

- Other Skills:

Ability to work independently and go on business trips in weekends.

Skilled in training, care, and discipline.

Having B2 License is a plus.