Customer Relationship Advisor

1. Deliver a seamless and personalized payment experience:

• Guide and support customers through the payment process, ensuring the method best suits their needs (SCO, cashier till, mobile payment, etc).

• Actively assist and engage with customers during checkout to ensure a smooth and pleasant experience.

• Be fully proficient in all checkout operations, from opening to closing procedures.

• Promote customer loyalty by encouraging customers to join the membership program and ensuring they are identified in the system.

2. Create a welcoming environment and ensure a best-in-class user experience:

• Ensure the safety of teammates, customers, and store property at all times.

• Offer a warm, friendly welcome to every customer across all interaction points.

• Engage with each in-store customer using professional body language and communication (smile, eye contact, greeting).

• Stay present at the store entrance, identify customer needs, and offer tailored solutions.

• Provide comprehensive service offerings aligned with the store’s customer service policies, including product returns, financing, membership, repair workshop, rental services, etc.

3. Drive customer satisfaction and conversion across all channels:

• Recommend products and services, both physical and digital, that meet the customer's needs and expectations

• Contribute to merchandising by maintaining intuitive layouts that simplify customer decision-making

• Restock shelves and product displays efficiently to ensure product availability and accessibility at all times

*1–2 years of working experience in customer service, retail, or other roles involving direct interaction with customers.

• Willing to work on weekends (5 working days per week with a compensatory day off).

• Concrete, punctual, and well-organized with a hands-on, on-the-field mindset.

• Proactive, risk-taking, and accountable. You take ownership and play to win.

• Strong customer service orientation with a willingness to explore innovative ways to engage and serve customers.

• Digitally savvy, comfortable working with data, and process-driven in your approach.

• Passionate about sports. You actively practice at least one sport on a regular basis

• Confident communicator with good interpersonal skills

• Proficient in English.

YOUR BENEFITS:

-Monthly performance bonus and 13th-month salary.

-Social Insurance in accordance with Vietnamese Labor Law, along with Premium Health Insurance.

-Annual health check and sports practice allowance to support your well-being.

-Various training programs to enhance your skills and accelerate your career development.