Customer Retention Management, LeadUrgent job

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Mô Tả Công Việc

Report to: Manager, Customer Retention Management
Location : Ha Noi, Da Nang
Role : Individual Contributor

The Opportunity:
We are looking for Customer Retention Management (CRM), Lead who
• Ensure the renewal premium portfolio, which is assigned under her/his territory and other KPIs such as noncash rate… to be well monitored and collected in term of time and business quality.
• Make sure all the operation activities in management area to be smooth and effective.

Roles & Responsibilities:
• Checks Customer Retention Agent (CRA) contact reports to prevent risks of lapse/APL due to CRA’s mistakes. Support/calls to customers and agents when CRA failed to contact or in “potential lapse” cases.
• Increasing RYP & Noncash rate in her/his assigned area by calling customers in outside to remind and guide customers for premium payments
• Provides necessary information to CRA for collection appointment upon requested.
• Coaches and monitors new or underperformed CRA, as assigned by Manager to improve CRA’s performance and collection result.
• Push/accelerate premium payment via Noncash channels.
• Strictly manage and supervise CRA in assigned areas to prevent misappropriation.
• Manages to provide an attractive and open working environment to CRA to ensure their enthusiasm and high working spirit, which helps to achieve target
• Cooperate with Manager to develop the model, scheme, product, training… for Customer Relations Associate (CRA) team
• Involve in some department’s projects to enhance RMD system
• Create and submit process, report and documentation to Regional Management team as required
• Provide necessary analysis and evaluation; review and simplify the process
• Other tasks as assigned by Manager
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Education: Bachelor or above degree, in Economic / Finance / Banking / Business Management or related fields
• Minimum 7+ working experience, experience in the insurance industry and relevant industries is a plus
• Team management skills up to 20 staffs.
• Customer services-oriented and problem solving
• Ability in using systems, digital
• Strong interpersonal skills and influencing skills
• High level of integrity, discipline, adaptability and responsibility.
• Leadership Essentials: Determined business driver, Purposed lead advocate and Caring mentor

Địa Điểm Làm Việc

15f Lotte Center Hanoi Road, Cống Vị, Ba Đình, Hanoi, Vietnam
ĐÀ NẴNG/CENTRAL

About AIA Vietnam
AIA Vietnam is a member of the AIA Group, the largest independent publicly listed pan - Asian life insurance group. Established in February 2000, AIA Vietnam has successfully built a solid foundation for sustainable development with focus in training our talent resources of almost 1000 employees and over 20,000 agents working at 170 offices in more than 50 provinces in Vietnam.

Today, 18 years after its inception, AIA Vietnam has grown to be a trusted brand in Vietnam. AIA Vietnam serves the holders of over 850,000 policies across the country. For our outstanding achievements in the development of life insurance industry in Vietnam, we have received multiple trusted awards, including:
• Golden Dragon Award
• Certificate of Merit by the Prime Minister
• Trusted Products, Perfect Service award by Consumer choice
• Vietnam Best-known Brand
• TOP 100 Best Places to work in Vietnam
• “Trusted Brand 2015” award
• Certified "Great Place to Work®" period June.18 – May.19

Company Details:
Website: https://careers.aia.com/search/?q=&locationsearch=VN&utm_source=AIA.COM&startrow=1

Xem toàn bộ thông tin công ty
14/F , Saigon Center Tower 2, 67 Le Loi Street, District 1, Ho Chi Minh City, Vietnam.
500-999 nhân viên
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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