Customer Serivce Executive/ Chăm Sóc Khách Hàng (Salary Range: $450-600)

Customer Serivce Executive/ Chăm Sóc Khách Hàng (Salary Range: $450-600)

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Mô Tả Công Việc

Customer Service Centre
1. Dealing directly with residents either by telephone, electronically or face to face. Handle complex and escalated customer service issues.
2. Communicate and coordinate with internal departments of Project, Finance and Sales Department regarding to customer service issues to be solved.
3. Be a part of Red Book issuance process: contact with customers and co-ordinate with other departments for Red Book to be issued.
4. Set up complete Customer Service system for all future Phases including unit hand-over & rules & regulations and renovation process.
5. Analyse relevant data to improve customer service.
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Township Management Administration
7. Co-ordinate with maintenance team & contractor for timely defect rectification.
- Compiling and sending defects rectifications (for units and common area) to related contractor
- Scheduling time for defect rectification between contractors and customers
- Monitoring and ensuring timely completion of defect rectification works
8. Managing maintenance contracts and their renewal on a timely basis
9. Setting up and control the filing system for Township Management
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Possess Bachelor in Business Studies or Equivalent
• Minimum 4 years working experience
• Expertise in handling customer complaint experience
• Good communication skills in written, oral and listening
• Good problem analysis; problem-solving and planning skills
• Ability to evaluate situations, make decisions and react quickly and calmly in emergency situations
• Ability to work under pressure, results oriented with good inter personal skills

Địa Điểm Làm Việc

ParkCity Hanoi Township, Le Trong Tan Str, Ha Dong Dist, Hanoi

We are a 100% foreign-invested company - the developer of ParkCity Hanoi, a visionary master-planned township. We are promoting homes for the middle and upper-middle class groups, and aim to acquire leaderships in home design concepts and product quality. The 77-hectare township will consist of distinct gated and guarded neighborhoods, high-rise condominiums, private hospital, international school, clubhouse, sports centre, town centre, central park and public amenities.

Our township is strategically situated at the intersection of Le Van Luong and Le Trong Tan roads. Please visit our flagship township project in Kuala Lumpur, Malaysia at or our website: for more information.

Self-motivated high achievers, who want to be the best in their chosen fields, are invited to apply for the following position:

Xem toàn bộ thông tin công ty
ParkCity Hanoi Township, Le Trong Tan Str, Ha Dong Dist, Hanoi
100-499 nhân viên
HR Department


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