Customer Service

(1) Customer Inquiries & Support

• Respond promptly to customer inquiries through various channels, including email, live chat, and phone.

• Provide accurate and detailed pricing and delivery information.

• Obtain and evaluate all relevant information to handle inquiries about the company’s products and services.

• Perform customer verifications to ensure secure and accurate information exchange.

** Flexibility to work night shifts as scheduled outside regular business hours.

(2) Complaint Resolution

• Handle and resolve customer complaints in a timely and professional manner.

• Analyze issues to identify root causes and provide effective solutions.

• Ensure a high level of customer satisfaction while maintaining the company’s best interests.

(3) Social Media & Website Management

• Write and post informative content on social media platforms and the company’s website as assigned.

• Engage with customers through social media channels, ensuring responses align with the company’s brand and communication guidelines.

(4) Collaboration & Teamwork

• Collaborate with company partners to ensure seamless delivery of services to customers.

• Maintain clear & open communication with internal teams to address customer needs effectively.

• Complete necessary documentation and handle customer records as assigned.

• Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.

• Education: Bachelor’s degree in English, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.

• Experience: No prior experience required.

• Skills:

- Strong written, reading, and speaking skills in English.

- Logical thinking ability to approach and resolve customer inquiries effectively.

- Ability to work efficiently under pressure and manage customer demands.

- Excellent problem-solving skills, with a proactive approach to handling challenges.

- Strong collaboration and communication skills for effective teamwork and customer interactions.

- Good negotiation skills to manage and resolve customer issues tactfully.

- Flexibility to work night shifts as scheduled to support customers outside regular business hours.

Working Time

* Day Shift: 8 am - 5:30 pm;

* Evening & Night: Coverage is maintained 24/7 with rotating shifts scheduled as follows:

- 1 of 4 shifts from 5:30 pm to 8:00 am the next day

- Shifts after 5:30 pm can be completed remotely (Work from home)

- Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day