Customer Service

Login to view salary 1214 views - Expires in 3 hours

What We Can Offer

International business travel allowance and support
Promotion opportunities
Lunch/telecommunication/transportation allowance

Job Description


- Communicating & co-ordinating with oversea agents to handle nominated shipments both sending and getting nomination.
- Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and overseas agent throughout the process and choosing proper routing appropriate to the customer's needs.
- Contacting with shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.
- Checking rates and schedule from our current s/c and carrier carefully as instruction from our agent .
- Taking booking, getting SI (shipping instruction) from customers, making bill of ladings, all documents related to the shipment.
- File AMS, ISF, ACI timely.
- Submitting DEBIT NOTE of shipper for issuing INV and DN from carrier to acc dep for arranging the payment on ETD as carrier's deadline.
- When got shipper's payment then I will send TLX FORM to them for full fill and make SUR HBL.
- Inform to client and our agent all status of shipment such as notice change vessel, delay ETD/ETA/Change POD.
- Following status of payment and make HBL telex/MBL SWB timely.
- Following up a shipment from booking stage until delivered at destination.
- Other tasks are assigned by the CS Manager.
Read full Job Descriptions

Job Requirements


- More than 1 year of experience in international freight forwarding company, candidate who is familiar with operation/customer service in US&Canada line are highly preferred;
- Be familiar with the operation process, have outstanding responding ability to solve possible issues independently;
- College (Bachelor) degree or other advanced degrees in logistics, international trade, English or other related majors;
- Good communication skills and ability to keep long-term customer relationship;
- Fluent in oral and written English. Chinese language skill is not required but preferred.

1. Lunch/telecommunication/transportation allowance.
2. Promotion opportunities.
3. International business travel allowance and support.

No 3 Lê Thánh Tông str , Máy Tơ ward , Quyền dist , Hải Phòng, Việt Nam.

Job Locations

Hai Phong

Everokgroup International Forwarding Co., Ltd. is a grade-A international freight forwarding company approved by the Ministry of Commerce, and it consists of nearly 200 excellent staff. The company is engaged in the international transportation businesses of transporting import & export cargoes by sea, air and road, including space booking, transfer, warehousing, warehouse, container unloading, LCL, Customs declaration, insurance, inland transportation, multi-modal transportation service as well as the related counseling services.
Since its establishment, by adhering to the general principle of “Service first, customers foremost”, relying on the professional logistics talents with rich experience and great commitment, the scientific and efficient real-time E-logistics system, strong international agency network as well as the 15 branches covering the main sea and air ports of China, currently, Everok Group International Forwarding Co., Ltd. is not only a national grade-A freight forwarding company specially engaged in sea freight, air freight and road freight forwarding businesses with completed domestic network, but also a professional freight agent mainly focusing upon the airlines of America and Canada. Meanwhile, the company established the mature service network in many countries and regions, such as North America, Europe, Japan, Hong Kong, South Korea, and South-east Asia. Everok Group International Forwarding Co., Ltd. provides a one-stop logistics platform with characteristics and innovation that can reach the whole world to the customers both at home and abroad.
Through many years of development, Everok Group International Forwarding Co., Ltd. maintains long-term and reliable cooperative relationship with a lot of big shipping companies and airline companies both at home and abroad, and has long-term cargo transportation contract with many shipping companies, such as ZIM, CSCL, MAERSK, APL, COSCO, CMA, EVERGREEN, MSC, CSCL, OOCL, and YML, etc. Everok Group International Forwarding Co., Ltd. also established its own offices and agency network in the big cities and ports in China so as to provide convenience for the customers to export their cargoes from every corner of China to anywhere across the world!

Read full company information
HR Department


Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.