Các Phúc Lợi Dành Cho Bạn
13th Payment
12 days full paid leave per year, plus all Vietnamese public holidays
Mô Tả Công Việc
- Provide exceptional customer service by responding to inquiries via phone, email, and in person with a positive and helpful attitude
- Understand and effectively communicate company policies, procedures, and products/services to customers
- Resolve customer complaints and issues in a timely and professional manner, escalating to management when necessary
- Manage and prioritize multiple tasks and customer inquiries simultaneously while maintaining attention to detail and accuracy
- Accurately process customer orders and requests, including billing and shipping information
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate and relevant information to customers
- Collaborate with other departments to resolve complex customer issues
- Document all customer interactions and follow up on open issues to ensure timely resolution
- Consistently meet or exceed performance metrics and goals set by management
- Continuously seek to improve customer service skills and knowledge through training and development opportunities.
Xem toàn bộ Mô Tả Công Việc
- Understand and effectively communicate company policies, procedures, and products/services to customers
- Resolve customer complaints and issues in a timely and professional manner, escalating to management when necessary
- Manage and prioritize multiple tasks and customer inquiries simultaneously while maintaining attention to detail and accuracy
- Accurately process customer orders and requests, including billing and shipping information
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate and relevant information to customers
- Collaborate with other departments to resolve complex customer issues
- Document all customer interactions and follow up on open issues to ensure timely resolution
- Consistently meet or exceed performance metrics and goals set by management
- Continuously seek to improve customer service skills and knowledge through training and development opportunities.
Yêu Cầu Công Việc
- At least 1 year's experience in Call Center or Customer Service
- Strong communication skills (in both writing and speaking Vietnamese / English)
- Good problem-solving skills
- Proficient in Word, Excel, Outlook, and Internet
- Eager to learn and grow
- Team player - able to work well with team members under high pressure
- Initiative; Can-do attitude; Be open to changes and making necessary changes
- Strong communication skills (in both writing and speaking Vietnamese / English)
- Good problem-solving skills
- Proficient in Word, Excel, Outlook, and Internet
- Eager to learn and grow
- Team player - able to work well with team members under high pressure
- Initiative; Can-do attitude; Be open to changes and making necessary changes
Địa Điểm Làm Việc
50 Ngô Quang Huy, Thao Dien, District 2, Ho Chi Minh City, Vietnam
730 Đường Lê Văn Miến, Thao Dien, District 2, Ho Chi Minh City, Vietnam
74 Đường Nguyễn Thị Thập, Bình Thuận, District 7, Ho Chi Minh City, Vietnam
