What We Can Offer
As a Customer Service Advocate, you will be working with our Global Internet Leader Account to deliver #happier customer experience. To support Google customers for online marketing and campaigns on Google My Business.
You are also required to perform these job functions:
● Support Google customers for online marketing and campaigns on Google My Business.
● Communicates to customers via phone, email or chat for any issues related to their interaction with Google My Business
● Manage the relationship between Google and its customers resulting in increased business by providing consultative advice sales solutions.
● Act as a voice for users/advertisers to provide product and process improvement opportunities back to Google.
● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
• Fresh graduate is welcomed to apply
• Possess at least a bachelor’s degree in any field.
• Preferable 1-2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment
• Good command of English and Vietnamese language.
• Passion for social media, online marketing or online advertising.
• Experience in customer service and sales
• A creative mind set and understanding of customer needs
• Enjoy being on the phone with our customers