Customer Service Advocate - Global Internet Leader Account (Work in Malaysia)

Customer Service Advocate - Global Internet Leader Account (Work in Malaysia)

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What We Can Offer

Medical Insurance coverage
Free flight ticket & Working Visa
1 month free Homestay

Job Description

What is your mission?

As a Customer Service Advocate, you will be working with our Global Internet Leader Account to deliver #happier customer experience. To support Google customers for online marketing and campaigns on Google My Business.

You are also required to perform these job functions:
● Support Google customers for online marketing and campaigns on Google My Business.
● Communicates to customers via phone, email or chat for any issues related to their interaction with Google My Business
● Manage the relationship between Google and its customers resulting in increased business by providing consultative advice sales solutions.
● Act as a voice for users/advertisers to provide product and process improvement opportunities back to Google.
● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
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Job Requirements

Who are we looking for?

• Fresh graduate is welcomed to apply
• Possess at least a bachelor’s degree in any field.
• Preferable 1-2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment
• Good command of English and Vietnamese language.
• Passion for social media, online marketing or online advertising.
• Experience in customer service and sales
• A creative mind set and understanding of customer needs
• Enjoy being on the phone with our customers

Job Locations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Top reasons to work here:

● Attractive Remuneration (Fixed, variables & benefits)
● Comprehensive Insurance & Medical coverage
● Premium workspaces
● Career Development Program
● Fast Track Career Progression
● Walk A Mile – Job rotation & Enrichment
● Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
● Wellness & Health Program
● Diverse & Inclusion culture
● Employee Assistance Program (Counselling)
● Staff Appreciation & Recognition Programs


JOIN US NOW!

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Level 9, Axiata Tower No. 9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
5,000-9,999 staffs
Hoai Phuong
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.