Customer Service Agent

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Profit sharing bonuses
Free travel
The opportunity to participate in trainings conducted in Singapore, with expenses covered by the com

Mô Tả Công Việc

Our office in Hanoi, Vietnam, is recruiting a Customer Services Agent (based in Noi Bai International Airport, Hanoi) and we are pleased to invite applications for this position.
The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks include customer service, pre/post-flight administrative work, managing of Ground Handling Agents at check-in, boarding and arrival. S/he is required to resolve any situations which arise during irregular operations. S/he will also be responsible for supporting and driving performance in the cargo and ramp operations functional areas. S/he will be required to assist Station Manager and Senior Customer Services Officers wherever needed.

The role requires knowledge and understanding of the SIA Group passenger and cargo products, handling, and operational procedures. Some amount of office administration duties and ad-hoc projects are also required.

If you are adaptable, enjoy working in a dynamic environment with people, and interested in the above roles, this could be the ideal career for you.
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Yêu Cầu Công Việc

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers are important too. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.

Candidates are expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.

This is an entry level position suitable for fresh graduates looking for a position in the operations and customer service industry. Recent graduates with 1-3 years of work experience in a customer services or operations role are also welcome to apply. Successful candidates will be provided with relevant training and supervision.

Successful candidates can enjoy remuneration with benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.

Interested candidates who meet the above requirements may submit their application via this website. Interested candidates must be able to start work at short notice.

Applications will close on 19 February 2024. Please include the following in your application:

1. Enter in Application Subject (if prompted): “Application for SQ Customer Services Agent Position – [your name]”
2. Cover Letter (Compulsory)
3. Curriculum Vitae (Compulsory)
4. Recent Picture of Yourself
5. Expected Salary
6. Date of Birth
7. Earliest Start Date

Thank you for your interest. We regret that only shortlisted candidates will be informed. If you do not hear from us in 4 weeks from the application close date, please assume that we do not have an appropriate opportunity at this point. However, we will certainly keep your talents in mind for any appropriate openings in the future.

Địa Điểm Làm Việc

Noi Bai International Airport, Hanoi

Singapore Airlines Limited (SIA) is the flag airline of Singapore. Singapore Airlines operates through a hub at Singapore Changi Airport with key presence in Asia, Europe, Americas and South-west Pacific. The company has diversified airline-related businesses, such as aircraft handling and engineering. Its wholly owned subsidiary, SilkAir, manages regional flights to secondary cities with smaller capacity requirements.

Xem toàn bộ thông tin công ty
Noi Bai International Airport
10-24 nhân viên
HR Dept
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

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