Customer Service Agent (E-Commerce US Customer) Urgent job

Customer Service Agent (E-Commerce US Customer)Urgent job

$350 - $450 196 lượt xem - Hết hạn trong 22 ngày

Các Phúc Lợi Dành Cho Bạn

13th month, allowance, quarterly bonus, monthly bonus, team building, travelling, training
Soft skills, hard skills
Annual travelling

Mô Tả Công Việc

- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with Suppliers and partners to update and monitor the Customer’s orders ( Quality, Shipping Leadtime, Payment issue,etc)
- Work closely with other departments if customers are having problems with the product (feedback, request,etc)
- Other tasks assigned by the Supervisor/Leader.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Graduated from relevant majors Economic/English.
- Good English communication skills (English: 6.5 IELTS or equivalent).
- Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
- 6 months - 1 year of experience in customer service is a plus.
- Ability to stay calm when customers are stressed or upset.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Have logical thinking, synthesis and problem solving skills
- Be suitable with our three core values: sharing - daring - integrity

** Benefits:

- Salary: 7M-10M + Allowance
- Bonus: Divide profits twice a year regarding the company’s business performance
- Vietnam Social Insurance Included
- Individual opinions are heard and respected
- Periodic mentoring program included
- Human-centric and friendly working environment
- Daily break time with free games and snacks.

* Interested candidates please click on "APPLY" button to send your most updated CV to us.

* WE WILL CONTACT SUITABLE CANDIDATES ONLY.

Địa Điểm Làm Việc

34 Hoàng Cầu, Ô Chợ Dừa, Đống Đa, Hanoi, Vietnam

Greenmazing is a Vietnamese company specializing in the E-commerce field, focusing on foreign markets.

We aim to provide high quality personalized products and to build a business with ambitious vision and unique culture. We are looking for young, dynamic, creative and ambitious members to serve the diversified customer needs.

Xem toàn bộ thông tin công ty
34 Hoang Cau, Dong Da, Hanoi
25-99 nhân viên
Ms. Thủy
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)