Customer Service & Admin Officer

JJL Partners is seeking a dynamic and professional Customer Service & Admin Officer to join our team. You will play a vital role in connecting clients with service providers, resolving issues, and ensuring our clients receive the highest quality support.

Key Responsibilities:

• Handle emails and phone calls professionally, addressing client inquiries with courtesy and efficiency.

• Connect clients with suitable service providers.

• Act as the primary contact point for service issues, complaints, major changes, and plan reviews.

• Promote services to new clients.

• Manage client budget information, support plan reviews, assess goal achievements, and set new goals.

• Perform administrative tasks: prepare monthly reports, draft service agreements, complete service bookings, etc.

• Ensure strict confidentiality of customer and company information.

• Prepare and submit daily, weekly, and monthly reports.

• Collaborate with colleagues to achieve KPIs and report directly to team leaders and managers.

• Carry out other ad-hoc duties as required.

• Prior experience in Customer Service within international companies is highly valued.

• Proficiency in Microsoft Office with strong communication and problem-solving skills.

• Fluent in Vietnamese and English (IELTS 6.5 or equivalent).

• Strong interpersonal, listening, and written/verbal communication skills.

• Ability to adapt communication style and resolve conflicts effectively.

• Strong literacy and numeracy skills.

• Team-oriented, friendly, accurate, and able to work under pressure.

• Excellent organizational and time management skills.

• Proactive and innovative in approaching tasks.