Customer Service And Documentations (Operator)

Key Responsibilities:

• Manage scheduling, dispatching, planning, tracking, and performance analysis.

• Monitor carrier service quality and ensure compliance with company standards and customer requirements.

• Receive and process inquiries and bookings from customers and overseas agents.

• Handle both export and import sea/air freight operations, including documentation, customer communication, and data input in the system.

• Issue and manage shipping documents such as Booking Note, MBL/HBL, AMS/ACI/ E-manifest, Shipping Advice (export), D/O, Arrival Notice (import), Debit Note, and Job Costing,…

• Track and monitor shipment status until final delivery at the destination.

• Maintain and enhance professional relationships with customers, providing timely support and solutions.

• Coordinate and supervise subcontractors and service providers during shipment handling.

• Prepare and submit reports to management as required.

• Support other sales or service-related tasks as assigned by management.

• College or Bachelor’s degree in Logistics, International Business, Foreign Trade, or related fields.

• Minimum 1–2 years of experience in freight forwarding or export–import documentation.

• Good command of English (both written and verbal).

• Chinese language proficiency is an advantage.

• Proficient in Microsoft Office and familiar with logistics management systems.

• Strong sense of responsibility, attention to detail, and ability to work under pressure.

• Excellent communication and problem-solving skills with a customer-oriented mindset.