Customer Service and Sales Specialist

Qualifications:

Must have call center experience (inbound or outbound)

Strong verbal and written Vietnamese-English communication skills

Comfortable handling CRM tools and softphone systems

Can confidently handle sales calls, lead follow-up, and customer queries

Detail-oriented, persuasive, and can multitask effectively

Amenable to working graveyard (Night Shift) or shifting schedules 9PM-6AM

Experience in US Insurance is a plus

Experience in Obamacare is a plus

Key Responsibilities:

Handle customer inquiries via phone, email, or chat

Upsell or cross-sell services as needed

Maintain accurate records of customer interactions

Resolve issues with empathy and professionalism

Meet daily/weekly KPIs set by the client

Probationary period is 2 months,

Salary:

Probationary 12,750,000 VND

Official salary 15,000,000 VND

✅ Copy of your valid government-issued ID (Passport, National ID Card, or Driver’s License)

✅ Updated Curriculum Vitae / Resume

✅ Certificate of Employment or Employment Verification Letters from your previous employers (if available)

✅ Professional References (name, position, company, contact number, and email address)

✅ Educational Certificates (Diploma, Transcript of Records, or other relevant certifications)

✅ IQ Test - https://iqtest.com/quiz/iq-test/

✅ English Proficiency Test - https://www.englishradar.com/english-test/

✅ Personality Test - https://richardstep.com/dope-personality-type-quiz/dope-bird-4-personality-types-test-questions-online-version/

✅ DISC Assessment - https://www.tonyrobbins.com/disc