Customer Service and Sales Specialist

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12 days full paid leave a year.
We offer various opportunities for OJT and advancement as employees grow with STARLUX.
Free and discounted plane tickets to allow you and your family members to travel together.

Mô Tả Công Việc

STARLUX Airlines is searching for Customer Service and Sales Specialists to join our team in Ho Chi Minh City.
Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities
1. Assist with the timely planning and implementing of sales strategies and programs.
2. Maintain and develop relationships with existing agents via meetings, phone calls and emails; visit potential agents to prospect for new business.
3. Handle passenger reservation and ticketing related tasks.
4. Ensure safekeeping, control and proper usage of accountable documents.
5. Ensure urgent cases are handled timely.
6. Research, gather and report the latest developments in the airline industry.
7. Perform other duties as assigned by manager.
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Yêu Cầu Công Việc

Qualifications
1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering highly professional support services.
2. Communication and interpersonal effectiveness.
3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.
4. Proficiency in Microsoft Office.
5. Possess the legal right to work in Vietnam.

Preferred
1. Excellent customer service and sales skills.
2. Highly detail-oriented, organized and resourceful.

Education
Bachelor’s degree and above or equivalent experience.

Work Experience
Minimum one year’s experience in airline or travel related industry, focusing on customer service or sales.

Language Requirements
Excellent command of spoken and written English or Chinese.

Licenses and Certification
None
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Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam

Our People
When you sign on at STARLUX, you're not just taking a job — you are becoming an integral part of a family; a family that is united by one ideal and a common dedication to excellence.
At STARLUX, you will be able to unleash your potential, inspire others, and make a difference with your hard work.
With your expertise and passion, we encourage you to fly high and shine like the stars.

Our Commitment
At STARLUX, everyone in every position is equally important and deserves to be heard.
We are committed to creating a comfortable and enjoyable workplace and take all employees’ suggestions seriously.
It is our belief that a harmonious employer-employee relationship brings great service, and great service creates a world class airline.

Our Culture
As a brand-new airline, we have the luxury of starting out fresh and shaping our culture as we want it to be.
Building our culture is a group effort and does not fall on a select few.
As STARLUX creates everything from the ground up, let your passion, dedication, and ambition lead you towards an amazing journey filled with excitement and surprises.

Our Vision
We are a company with a global vision. From day one, our goal is to become our customers’ go-to international airline and fulfill their every need, desire and dream.
As we provide safety, comfort, and convenience to our customers, we welcome you to join our team with one dream, for you, for STARLUX, and for everyone.

Xem toàn bộ thông tin công ty
O-1-6, 1st Fl., Da Nang International Airport, Da Nang
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