Customer Service & Operation (Senior Staff)

- Maintain and develop relationship with customers (Vietnamese person in charge), explain to customers about forwarding/logistics/custom clearance process and solution to solve problems (if any); understand customers’ needs and co-ordinate to fulfill their needs.

- Check buying costs; update rate FCL/ LCL/ Air/ Trucking from Shipping lines, Co-loader, Agents for Sales Dept.

- Prepare Freight/ Local handing Quotation and report to Korean Manager Salesman.

- Booking air/sea cargo with shipping lines/co-loader and inland transport operators

- Handling air/sea documents for import/ export shipments: check invoice/packing/import bill, send A/N, submit SI, make export bill, send pre-alert, debit note, input data system, check SOA, make payment…

- Contact with relative parties to trace shipment status and ensure shipment on board/ deliver on schedule and report to direct manager if any issue happen.

- Update cargo status to customer and support to solve concern problem if have.

- Building and maintaining strong relationships with carriers, co-loaders, suppliers…

- Other tasks will be assigned by Managers…

- Male/Female is preferred

- Bachelor’s/College's Degree in a business field such as Import – Export, Logistics, Economics, Foreign Economics, Foreign Trade…

- At least 3 years experiences at the same position with knowledge and practice.

- Good at English (speaking, listening, reading, writing)

- Good computer skills (word, excel, Internet, email)

- Good communication with customers and related parties

- Active, can work independently, work in group, under high pressure

- Willing to work overtime, weekend

Benefits:

- Professional Working Environment

- Attractive Salary based on candidate’s experience

- Annual health check, tourism & Social insurance follow Vietnamese Law

- Training opportunity, promotion

- Salary raising as a company’s policy

Application file:

- CV, cover letter in English, certificate and degree are also required