Customer Service Assistant

1. Customer Service Management

Develop ideas to enhance customer’s satisfaction

Resolve all customer queries and complaints

Give proposal on the solution to prevent arising issues or complaints

Research & making strategy to enhance the service quality for normal customers and VIP customers

2. Service Training

Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff

Update training materials, create new training courses

3. Front Office Supervision

Managing and training Front Office staff

Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site

Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities

Support events, promotion as being required

1. Bachelor degree, any majors, good looking appearance

2. At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel,Shopping Mall, Airways is an advantages

3. Good verbal and written communication in English and Vietnamese

4. Be careful & accurate, have good team-work and communication skills

5. Can work under high pressure and self-motivation

6. Working time: 5 days/weeks from Mon to Fri (08:30 - 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires