Customer Service Assistant

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What We Can Offer

13th Payment
Health Care Plan

Job Description

The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
• Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
• Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
• Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Provides Chat support as required, local language plus other required languages.
• Other duties as assigned.
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Job Requirements

• Basic education equivalent to College Graduated
• At least 2 years of working experiences

• Ability and desire to provide excellent customer service
• Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
• Exhibits the potential to advance to other positions
• Proficient typing, math and writing skills
• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
• Able and willing to use our telephone headsets
• Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required

Job Locations

Level 11, Bitexco Financial Tower No.2 Hai Trieu Street, Ben Nghe Ward, District 1

Customer Focused Distribution
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett's holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes.

Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution.

Worldwide Customer Service
Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries.

State-of-the-Art Distribution Operations
When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.

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Bitexco Financial Tower, No 02 Hai Trieu Street, Ben Nghe Ward, District 1, TP Hồ Chí Minh, Việt Nam
1,000-4,999 staffs


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