Customer Service Associate

***Who we are:
At Leflair, we want to define a new shopping experience in Southeast Asia. By building an integrated ecosystem of e-commerce platforms, retail distributors, logistics and digital marketing agencies, we are providing brands the first in its kind one-stop shop solution to a pool of rising affluent customers in Asia. We are a part of Society Pass Incorporated (SoPa) (Nasdaq: “SOPA”), a leading Southeast Asia loyalty and ecommerce ecosystem.

***The employees Core Values:
● Are goal-oriented and results-driven
● Focus on data-driven processes to ensure consistent results
● Respect and value diversity
● Are pragmatic and seek solutions to problems;
● Find common ground through honest and open communication
● Hit for singles instead of home runs
● Celebrate wins; success breeds success

***Working scopes:
● Reply customer's concerns, issues, inquiries on different channels and operators
● Ensure all tasks are done within required time frame set out by department procedure
● Manage the order process: confirmation, delivery, shipment status until the completion
● Process return and refund to customers according to sell channels and company's policy
● Collect and handle reviews & feedback from customer
● Collaborate with other teams and teammates to improve the client experience and NPS
● Be ready for the evolution of skills and teamwork in different exciting campaign and business needs