Customer Service Call Center Position

Job Description:

The Customer Service Call Centers will respond to medical emergency calls.

They will gather essential information from callers and dispatch the appropriate first responder to the scene.

• Ability to think and react quickly and calmly

• Ability to use individual judgment, decision making skills to evaluate situations and resolve matters

• Ability to listen and take control of the situation

• Ability to operate telephone equipment and computer keyboards

• Ability to read maps and quickly locate streets and addresses

• Ability to record information accurately

• Excellent communication skills both verbal and written

• Excellent multitasking abilities

• Fluency in English and Vietnamese

Minimum requirement

• Fluency in Vietnamese and English will be tested

• Good telephone techniques

• Previous experience in similar business would be an advantage