Customer Service (Chinese Language & Logistics/ Import-Export) - Work At HCM & Ha Noi

1. Responsibilities

• Direct communicate with Customers to receive inquiries for transportation & customs; AND CUSTOMS CLEARANCE/ CUSTOMS DECLARATION.

• Direct communicate with relevant parties for requested information to prepare documentation for transportation and custom inquiries

• Input data accuracy and well update in system

• Complete all necessary records and reports in a timely and accurate.

• Supervise and coordinate unloading of inbound/outbound shipments

• Prepare related documents for the shipment/order.

• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.

• Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.

• Maintain good relationship with customers and subcontractors

• Respond to customer’s emails and escalations for activities in a timely manner

• Conduct operation in line with SOPs, work instructions

• Comply with the safety environment policy and company regulations.

• Maintain teamwork, productive working environment

• Send invoices and shipments documents to request payment from customers

• Strictly follow safety policies and client’s requirements and regulations.

• Proficiency in Chinese. English is a plus.

• Have 1-3 year above experience at the same position and in Logistics company.

• Proficiency in computer software like MS Office;

• Good interpersonal and negotiation skills;

• Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player.