Customer Service (Chinese Speaking)

$400 - $560
Urgent

Expires in 12 days
875 views
Ho Chi Minh

Job description

About us:

Innovative Hub is an e-commerce enabler, offering a wide range and effective services to SMEs. As the official Global Service Partner of Alibaba.com in Singapore, IH has served more than 1,000 local SMEs, transforming and digitalising their traditional business onboard Alibaba.com

IH enables businesses to sell globally through digitalisation and delivers innovative applications like Digital Marketing Services, Cross Border Ecommerce Solutions and offline Business Matching Services to companies specialising in e-commerce platforms for them to go beyond traditional business practices.


Responsibilities:

• Understand deeply the account operation on Alibaba.com

• Consulting and training customers on how to operate accounts via zalo, email, phone ... to ensure customers operate accounts in the best way

• Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures,

• Receive the latest information and events from Alibaba to inform customers.

• Work as a translator for managers when required.

• When customers have problems, in charge of contacting Alibaba to help solve them.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Ensure customer satisfaction and provide professional customer support.

• Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems

• Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,...

• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting

• Analyze advertisement campaign's performance data to help customers

• Lead the development of customer excellence projects, programmes, and processes intended to help the organisation understand, analyse, and create a positive customer experience along with every touchpoint

• Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry

• Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback

• Identify innovation opportunities in customer experience, develop and prioritise initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty

• Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organisation

• Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience

Job requirements

Requirements:

• Enthusiastic, honest, and responsible.

• University Graduation

• Proficient in Chinese with 4 skills of listening, speaking, reading, writing (for CSR Chinese positions)

• Proficient in English is a must

• Priority has experience in the same position

• Ability to work independently and withstand high work pressure.

• Proficient in Word, Excel, and Powerpoint

• Effective communication and teamwork skills.

• Ability to stay calm when customers are stressed or upset.

• Experience working with customer support.


Commitment and Entitlement:

• Full salary insurance, 12 days annual leave + 3 days sick leave.

• Salary: 10 million - 14 million (negotiable based on ability)

• Participate in company trips, YEPs, and attractive program events

• Clear promotion path, full benefits.

• Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.

• Working in a multinational environment, opportunities for personal and career development.

• Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.

• Working hours: Monday – Friday ; From 8:30 a.m. to 5:30 p.m.

• Work location: HCM Office: Sala Urban Area, No. 21 - 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.

What We Can Offer

Healthcare Plan

Full salary insurance, 12 days annual leave + 3 days sick leave.

Training

Domestic and Overseas Training Opportunity

Others

Clear promotion path, full benefits.
Competitive rate

Competitive rate

VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.

Competitive rate

Competitive rate

VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.

Job Information

26/04/2024

Experienced (non-manager)

Customer Service > Customer Service

Customer Support, Customer Service, Chăm Sóc Khách Hàng, Chinese, Chinese Speaking

E-commerce

Chinese

Not shown

Not shown

Job Locations

Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward, Thu Duc city, Ho Chi Minh city

User tags:
HomeJobsE-commerceInnovative HubCustomer Service (Chinese Speaking)
Innovative Hub
Innovative Hub
Innovative Hub

Sala Urban Area, No. 21 - 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.

(View map)
100-499 employee
HR Department

Scam detection

report-job

Fee Scam

Give an unusual job offer with high benefit and paying fee requirement.

View detail
HomeJobsE-commerceInnovative HubCustomer Service (Chinese Speaking)