Customer Service (Competitive Salary)
Job description
1、Operate each shipment independently according to the SOP, preparing documents such as SLI、B/L、delivery notice and etc, arranging all the process such as booking, trucks, customs clearance, inputing shipment information into the company system in time;
2、Tracking the shipping status, maintaining the good relationship with carrier, warehouse, trucks and other related department;
3、Be responsible for the customer service, answering the customers ‘questions about booking via our system. Problem shooting with quick speed and efficiency from the customer’s satisfaction;
4、Quoting to customer/agents, tracking the status of each shipment, communicating and coordinating with customers, oversea agents and suppliers;
5、Inputting related fees, issuing invoices
6、Implementing the tasks assigned by region manager and report the result regularly, maintaining the good cooperation relationship with oversea agents and customers;
7、Get familiar with the price of the responsible region, knowing and analyzing the current status and development of the routes in the region, and noticing internal and updating the quotation;
8、Receiving oversea agent and customers independently and helping arranging the schedule of related persons;
9、Other tasks assigned by the supervisor.
Job requirements
1、College degree or above, major in logistics or international trade will be preferred;
2、Good command in English , both oral and written.
3、2-3 years working experience in freight forwarding industry.
4、Positive, self-initiative, responsibility, be able to work under pressure
5、Good communication skill and team work spirit
6、Good mandarin skill will be considered with priority
What We Can Offer
Bonus
Awards
Canteen
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
29/04/2024
Experienced (non-manager)
Customer Service > Customer Service
Freight Forwarding, Logistics Procurement, Communication, Customer Service, International Trade
Logistics/Forwarding
English
Not shown
Not shown
Job Locations
R.829-830 - Thanh Dat Building No.3 – No.4 Le Thanh Tong Str., May To Ward, Ngo Quyen Dist., Haiphong City, Vietnam
VIETNAM AIRLINES BUILDING 02nd, No 108 Hong Ha Str, Ward 2, Tan Binh Dist, HCMC
(View map)Scam detection