Customer Service Coordinator (Retails/ Real Estate)

KEY RESPONSIBILITIES:

• Assist Service Department with daily admin work in the office; taking care of receiving all mails, calls, documents...

• Checking and preparing payment documents for invoices, contracts from suppliers; clients and among other departments.

• Provide assistance to Line Manager in supervising clients/retail tenants’ compliance with rules & regulations and general performance.

• Ensure all service requests from clients/retail tenants are attended and responded to in a timely manner; inform and remind Line Manager on requests needs to solve urgently.

• Record and inform Line Manager to all clients/retail tenant’s complaints, promptly and efficiently.

• Communicate with clients/retail tenants for completing documents, reports, etc.. and to ensure normal operations of retail stores.

• Carry out any other relevant tasks assigned by Line Manager.

Education:

• University graduate.

Experience:

• At least 3 years of experience in Retails, experience in large scale real estate developer or leading agency is preferred.

Knowledge:

• Real estate market and legislation

Skills:

• Customer service attitude

• Good skills of Finance/Accounting/ Admin

• Computer literate with working knowledge of MS Office products

• Sufficient English skills (written and spoken)

• Good communication skills

Others

• Time management

• Honest and reliable

• Be well presented, courteous

• Good working attitude and ability to maintain a high level of professionalism and integrity.