Customer Service Engineer

An exceptional opportunity awaits in the field of Robotics Engineering. We are seeking an experienced expert in industrial automation to join our team. The ideal candidate is customer-centric, results-oriented, and dynamic, with a strong aptitude in mechanical, electrical, and software engineering. Demonstrated ability to work both independently and collaboratively is essential. In return, KUKA offers a dynamic and supportive work environment within the exciting realm of robotics and Industry 4.0.

About KUKA:

KUKA is an internationally active company, and every day our people around the world work together to ensure we remain one of the world’s leading suppliers of intelligent automation solutions. We provide our customers with high quality, innovative industry-leading products for their automation requirements.

Key Duties & Responsibilities:

Hotline Support: Provide expert responses to technical inquiries from customers via case management in CRM in a timely manner. Manage customer expectations with prompt, concise, and accurate delivery of proactive service, information, and consultations, including handling escalations appropriately. Support key customers after hours as needed.

Technical Training: Offer expert support and conduct training for system integrators and end customers on the operation and programming of various industrial robotic applications using the full range of products and technology packages.

Field Services: Plan and deliver field services at customer sites, including attending breakdowns and performing planned maintenance across all states in Southern Vietnam. Ensure strict compliance with WHS policies of both KUKA and customers.

Spare Parts: Assist with internal parts handling, including receipt, dispatch, and regular inventory management of goods.

Team Collaboration: Actively participate in regular team meetings, submit all internal reports in a timely

manner, and familiarize yourself with various software platforms utilized in day-to-day tasks.

Position Requirements:

• Diploma/Degree in Mechanical / Electrical / Mechatronic / Robotics Engineering or equivalent.

• Minimum 3 years working experience in industrial robotics/automation.

• Knowledge in higher level programming language and/or automated industrial manufacturing

process adopting industrial robots are an added advantage.

Benefits:

• European based working culture and flexible working environment

• Personal development and training opportunities

• Competitive employee benefits

• Conducive working environment