Customer Service Engineer (IT)

• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.

• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.

Our ideal candidates:

• Proficient in English (4 skills) is a must.

• Open for freshers.

• Available to work fixed night shifts onsite (Flexible 9 hours/day)

• Strong customer service sense/mindset.

• Passion and desire to develop in the IT industry.

Benefits:

• Competitive salary depending on experience.

• Salary at 100% during the probationary period.

• Training will be offered in 1st month.

• Full working equipment will be provided

• 90% contribution of the gross salary to social insurance.

• 12 days of annual leave, and 8 days of sick leave.

• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.

• Annual Health Checkup.